AGX has driven digital transformation for BKB Globe, resulting in significant cost savings and improved efficiency. AGX's centralized communication and automated workflows provide real-time visibility, reduce errors, and facilitate efficient collaboration across the organization.
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BKB Globe is a family owned, German international freight forwarder with over two decades of experience in global logistics, particularly in sea freight services.
With a team of 18 experienced professionals, many of whom have been with BKB for >10 years, BKB has built a strong reputation for their expertise and customer-centric approach, which has won them long-term contracts with, e.g., a large European discount chain.
BKB Globe collaborates with a wide network of agents located across different regions. They had set up a basic EDI integration with their main agent in Asia, but not with further partners, and the EDI did not include document transfer due to limitations of their agent’s TMS.
While their TMS, Riege Scope, was built out well for handling shipments after pre-alert, all communication with origin relied on emails - which is hence where all booking data was stored as well.
BKB Globe recognized the need to improve their communication methods and streamline their operations. Their main challenges included:
Addressing these challenges was crucial for BKB Globe to enhance collaboration, streamline operations, and improve customer service.
Key elements of the onboarding process included:
The onboarding process successfully facilitated a smooth transition to AGX, ensuring the platform met BKB Globe's unique needs and operational requirements.
AGX has driven digital transformation for BKB Globe, resulting in significant cost savings and improved efficiency. AGX's centralized communication and automated workflows provide real-time visibility, reduce errors, and facilitate efficient collaboration across the organization.
The implementation of AGX resulted in significant improvements for BKB Globe, such as:
By implementing AGX, BKB Globe successfully transformed their operations, which resulted in improved collaboration, streamlined communication, enhanced agent integration, and significant cost savings. AGX's powerful collaboration platform proved instrumental in centralizing communication and simplifying operations for BKB Globe, ultimately leading to increased productivity and efficiency.
"it's just fun to work since we started using AGX - I’m so much less stressed, my day is structured, and I can see at a glance the Smart Tasks that need attention, without having to search through hundreds of emails or attached files. The improved EDI that instantly works across all our agents saves us a lot of time."
