AGX has driven digital transformation for NVD Asia as origin agent, resulting in 20% efficiency increase and less data forwarding. AGX's centralized communication and automated workflows provide real-time visibility, reduce errors, and facilitate efficient collaboration across the organization.
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NVD Asia is a leading freight forwarder providing comprehensive transport services across Asia, including road, ocean, air, and rail. With a concentration on Western Europe and Central Asia, they leverage their extensive logistics network and vast experience to deliver efficient and reliable freight solutions to customers.
They use two TMS - one in Mainland China and one in South East Asia.
NVD Asia faced challenges in managing the manual data entry requirements of multiple Destination partners, resulting in repetitive steps and increasing the risk of errors. Additionally, their previous communication channels were email based and fragmented, making it challenging and inefficient to exchange information (schedules, updates on shipments, etc.) with partners.
In addition, they had to implement point-to-point integrations with many different agents, incurring them cost and significant time spent. They then had to manually trigger these EDI’s frequently leading to issues and troubleshooting.
"We have experienced a remarkable transformation in our operations since implementing AGX. The platform has not only reduced double data entry and partner communication by 70%, but it has also made us more efficient and less stressed. AGX has become our one-stop solution for all our communication and shipment tracking needs." - NVD Asia Operations
AGX provided a streamlined platform that significantly reduced the need for repetitive data entry efforts and minimized the use of multiple applications to communicate with 7+ Destination partners. NVD Asia could now utilize AGX's customizable Bookings table to manage shipments efficiently, allowing managers to track shipments in real-time. AGX's milestone tracker and automated updates reduce the need for follow-ups and improve visibility. Furthermore, the time spent on carrier websites decreased significantly since the necessary information get directly fueled into AGX.
As AGX took care of the integrations with their agents, they no longer had to build new integrations and trigger EDI’s manually.
In addition, AGX integrated with their TMS in South East Asia and China.
In the end, they are saving 10 minutes per file, resulting in an overall 20% efficiency increase.
The implementation of AGX had further benefits, including less stress on data protection policies and effortless customer data input. Above all, it elevated NVD Asia's operational efficiency by removing the inefficiencies of redundant processes ultimately.
